What ACG Can Do For Business
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Values and Ethics in your businessManaging diversity is not confined to race and gender. It includes managing tensions that inevitably arise when two or more individuals or groups interact.

When we at ACG define diversity we do not just focus on the differences between two or more parties, but also highlight the similarities. Thus our commonality becomes the foundation upon which conflict resolution is sought.

Managing diversity requires a certain mind-set. When the concept of inclusion becomes a value and belief system, and is adopted by enterprises and/or communities as part of the processes and structures in place for ongoing dialogue and decision making, the risk of major conflict is diminished.

Capitalising on the diverse nature of our population, ACG has developed innovative and creative approaches to managing diversity, which is seen as an opportunity to enhance and enrich our workplaces, communities and society.

We demonstrate that a values and ethics based approach to business will:

  • Enhance the business’s reputation
  • Improve workplace morale, thus increasing productivity and creativity
  • Improve relationships with customers, suppliers and other stakeholders, thus increasing business opportunities

Our interactive education program is contextualized under three major headings:

  1. 1. Individuals’ responses to ethical issues
  2. 2. Organisational responses to ethical issues
  3. 3. The international context

and our training programs are tailored to the needs of each individual business.


1. Individuals’ responses to ethical issues

individuals-responses-to-ethical-issues1. Individuals’ responses to ethical issuesLearning outcomes:

  • Define values and distinguish them from attitudes and beliefs
  • Understand that ethical behavior in business emanates from a considered analysis of moral behavior combined with the values we adhere to
  • Through case studies, explore the nature of conscience, ethical reasoning, interpersonal conflicts and psychological discomfort
  • Examine specific ethical issues which will influence a person’s choice and/or inclination to change stances

Topics will include:

  • Discrimination
  • Harassment, sexual and otherwise
  • Conflicts of interest
  • Customer confidence issues
  • Use of business/corporate resources

2. Organisational responses to ethical issues

Organisational responses to ethical issuesLearning outcomes:

  • Discuss the pros & cons for organisations to employ codes of practiceDifferentiate between different types of codes
  • Understand the significance and power of organisational culture and unwritten codes of conduct
  • Evaluate the role of ethical leadership
  • Through the use of case studies, gain a better understanding of the support mechanisms and processes available to the individual in an organisational environment.

Topics will include:

Ethical culture and ethos

  • Governance
  • Mission, values and principles

Managing ‘the basics’

  • Moral Leadership; the manager as a role model
  • Hiring and assigning work
  • Performance evaluation
  • Discipline
  • Terminations

Managing a diverse workforce

  • Diversity/Inclusiveness
  • Harassment
  • Family and personal issues

Managing for ethical conduct

  • Awareness of legal requirements
  • The ethics infrastructure
  • Mission and values statements
  • Communicating ethics
  • Policy statements
  • Codes of conduct
  • Formal and informal systems to resolve questions and report ethical concerns
  • The need for professional development for the Board, management and staff

3. The international context

The international contextLearning outcomes:

  • Gain an understanding of cultural diversity

Topics will include:

  • Global legal and ethical requirements, agreements and protocols
  • The debate about ethical universalism and relativism
  • Learning about the culture
  • Overcoming assumptions of behavioral consistency, cultural homogeneity and similarity